BUS 665 - Managing Business Processes

3 Credit(s)

This course will provide students with the knowledge, skills, tools, and techniques to develop and improve processes and systems needed for their organizations to succeed in a highly competitive environment. Students will learn how to create agile organizations that are capable of rapidly identifying customer needs and developing processes that facilitate the development of products and services demanded by customers. A key part of this course is understanding and measuring processes so that they can by improved in order to consistently meet customer requirements. To achieve this, students will use process analysis and measurement techniques developed from a variety of disciplines including quality improvement, management science, and managerial accounting. These include: Process and Work Redesign, LEAN, Six Sigma, ISO9000, and PDCA. Students will learn how to apply tools such as control charts, Pareto charts, affinity and fishbone diagrams, XY charts, and force field analysis. Students will study the supply chain to examine how organizations can deliver what customers want, when they want it, and at a competitive price. Capabilities of enterprise resource planning systems are covered as a process governance mechanism. Finally, students will use benchmarking as a tool to not only measure and compare performance but also demonstrate how that leads to improved results.
Prerequisite(s): BUS 536 or eqivalent, BUS 537 or equivalent (waived for Masters in ENL students), and BUS 615.