BUS 665 - Managing Business Processes

3 Credit(s)

This course provides students with the knowledge, skills, tools, and techniques to develop and improve processes and systems needed for their organizations to succeed in a highly competitive environment. Students learn how to create agile organizations that are capable of rapidly identifying customer needs and developing processes that facilitate the development of products and services demanded by customers. A key part of this course is understanding and measuring processes so that they can be improved to consistently meet customer requirements. To achieve this, students use process analysis and measurement techniques developed from a variety of disciplines, including quality improvement, management science, and managerial accounting. These include Process and Work Redesign, LEAN, Six Sigma, ISO9000, and PDCA. Students learn how to apply tools such as control charts, Pareto charts, affinity and fishbone diagrams, XY charts, and force field analysis. Students study the supply chain to determine how organizations can deliver what customers want, when they want it, and at a competitive price. Capabilities of enterprise resource planning systems are covered as a process governance mechanism. Finally, students use benchmarking as a tool to not only measure and compare performance but also demonstrate how that leads to improved results.