HT 603 - Contemporary Principles of Management in a Service Culture

3 Credit(s)

This course will provide an overview of management principles, from both an historic perspective, as well as a contemporary perspective. The concept of service, as it relates to the hospitality industry, will be embedded into the course, noting that service expectations and customer interactions are at the heart of management practices and decisions in the hospitality industry. Topics will include classical management theory, the principles of management, motivational theory, interpersonal and communication skills in a service relationship, workplace diversity, organizational change and renewal, and leadership in the 21st century.