Mar 29, 2024  
2019-2020 Graduate Catalog 
    
2019-2020 Graduate Catalog [FINAL EDITION]

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BUS 640 - Process Management


3 Credit(s)

This course provides students with knowledge, skills, tools, and techniques to develop and improve processes and systems needed for their organizations to succeed in a highly competitive environment. The course integrates new concepts with material covered in other courses. Topics span all Baldrige criteria, starting with leadership and strategy and ending with improved business results. The course begins with a macro-overview of the markets in which organizations interact. Students learn how to create agile organizations that can rapidly identify customer needs and develop processes that facilitate the products and services demanded by customers. A key part of this course is understanding and measuring processes so they can be improved to consistently meet customer requirements. To achieve this, process analysis and measurement techniques developed from a variety of disciplines, including quality improvement, management science, and managerial accounting, are discussed and demonstrated. These include process and work redesign, LEAN, TQM/CQI, Six Sigma, ISO9000, Baldridge Award Criteria, PDCA, and activity-based costing. In discussing these subjects, students learn how to apply tools such as control charts, Pareto charts, affinity and fishbone diagrams, and force field analysis. To obtain an integrative perspective, students analyze the entire value chain. This includes the demand chain where they apply forecasting and marketing concepts to predict the quantity demanded and the shifts in what is demanded. Students also study supply chains to ensure they can deliver what customers want, when they want it, at a competitive price. Enterprise resource planning systems are covered later in the course as an integrating mechanism. Finally, students cover benchmarking as a tool that measures and compares performance, leading to improved results.
Prerequisite(s): BUS 601 , BUS 602 , BUS 611 , BUS 612 , BUS 620 , and BUS 630 .



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